Fix a payment that did not go through

A failed charge does not switch anything off on the day it happens. The charge is retried over the following days, your workspace keeps every paid feature during that window, and updating the card resolves it.

Availability

Plan: any paid plan.
Where: Settings → Billing → Payment Methods.

What happens, in order

The charge fails. Nothing changes in the workspace. Every paid feature keeps working.
You receive an e-mail, and up to two more if the following attempts also fail. They are the notice that something needs your attention, not a warning that access is about to stop.
The charge is retried over the following days.
If every attempt fails, the subscription ends and the workspace moves to the Free plan.

The last step is the one worth understanding: nobody decided to cancel. An expired card is enough to end a paid plan, which is why the card matters more than it seems on a service whose codes are printed on physical things.

Your links and QR codes are not at risk

Even at step four, links and dynamic QR codes keep redirecting. A printed code does not stop working because a card expired. What returns to the Free plan are the limits, the analytics retention window and the paid features — What happens to your QR codes if you stop paying lists them.

Steps to fix it

Open Settings → Billing.
In Payment Methods, select Update payment method.
Enter a valid card.

If the subscription had already ended, subscribing again restores the plan, its limits and its features.

Why a card is declined

It expired. The most common cause, and the easiest to miss — the expiry date is shown next to the card.
The bank refused the charge. International charges are often blocked by default. Your bank can authorize it.
Insufficient funds at the moment of the attempt. A later retry may go through on its own.
The card was replaced after loss or fraud, and the old one is still on file.

Verify it works

After updating the card, open Settings → Billing. The plan shows as active with the next billing date, and Payment Methods shows the new card. The failed invoice is charged again on the next attempt, or you can pay it from the invoice link.

Troubleshooting

I updated the card and the invoice is still open

The retry runs on its own schedule. To settle it immediately, open the invoice from the Invoices list and pay it there.

My subscription ended and I did not cancel

That is the outcome described above, after every retry failed. The workspace is on Free and your links and QR codes are still working. Subscribing again restores the rest.

I never received an e-mail about it

Check the spam folder and any corporate filter. The invoice list is the reliable place to look: an unpaid charge shows as Open.

Will I lose data while this is unresolved

No. Nothing is deleted at any step. Analytics history stays and becomes visible again in full when the plan is active.

Can I pay by a method other than a card

The billing portal shows the methods available for your country. Open it from Settings → Billing.